Recognizing customer service at The Ridge Resorts

Each year, the management team of The Ridge Resorts takes time to identify their peers who make a positive difference in the workplace. The Dan Garrison Excellence in Service Award recognizes The Ridge Resorts employees who provide impeccable customer service, boost team morale with positive attitudes and create an extraordinary experience for guests and owners of the property.

The Dan Garrison Award continues the excellence in leadership exhibited by its namesake Dan Garrison. Garrison acted as the resort’s senior vice president/general manager for 15 years and worked at the resort for 34 years before he retired in 2016. Previously known as The SARA Award (Superior Achievement Recognition Award), The Ridge Resorts founder Lex Adams renamed the resort’s top management award to honor Garrison’s years of service and leadership.

“This award has also been very special to me,” said Dan Garrison, former senior vice president/general manager. “Managers recognizing fellow managers hard work and over the top contribution to the company is simply humbling. I hope each winner is proud of this accomplishment, as I am certainly proud of them.”

And the winners are…

This year, the 2018 recipients of the Dan Garrison Excellence in Service Award include Nina Almanza, assistant resort manager; Ashleigh Albrandt, director of concierge and marketing services; and Katie Baumruck, corporate sales manager. Special recognition was given to Melissa Lopez, inventory control manager, for the 2018 No Guts, No Glory Award.

2018 ridge resorts customer service award winners2018 Excellence in Service Award winners Nina Almanza, Melissa Lopez, and Katie Baumruck. Not pictured, Ashleigh Albrandt.

Nina Almanza, assistant resort manager, has a gift for resolving guest and resort issues, regardless of which department owns the problem. Her dependability cannot be matched at the resort and neither can her appreciation and love for the resort. Managers noted that Nina best represented The Ridge Resorts’ ideal level of customer care.

Ashleigh Albrandt, director of concierge and marketing services, finds success even during times of stress or change. A mix of operations and sales, Ashleigh was described as a team player throughout difficult times and maintains smooth operations of the concierge desk. The resort’s welcoming vibe is attributed to Ashleigh’s presence.

Katie Baumruck, corporate sales manager, was recognized for her detail-oriented approach to owning the outcome of her corporate sales and group services, as well as her positive attitude and teamwork.

katie baumruck ridge service award 2018

No Guts, No Glory

Melissa Lopez was chosen for the Larry Weissman/Steve Saunders No Guts, No Glory Award, which is given to a manager that goes above and beyond, showing courage and dedication to their role. The DG committee chooses the employee that best exemplifies the traits of Larry Weissman, the inspiration for the award, and also Steve Saunders, an engineering supervisor who worked at the resort for decades before passing away from cancer. Melissa earned this award due to overseeing the migration of the resort’s reservations department from on-site to Reno, Nev., as well as creating and managing an entire new team in a new location.

melissa lopez ridge service award 2018

Congratulations to the 2018 Excellence in Service Award winners, and thank you for your dedication.

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