This week’s featured associate…
My name is Jeff Schwarz and I am the Assistant Resort Manager here at The Ridge Tahoe. Originally from California, I graduated from Cal Poly, Pomona, CA with a bachelor degree in Accounting. I moved to Lake Tahoe in 1994 and has worked in timeshare management for the last 15 years. Just a few years ago in 2010, I decided to join The Ridge Tahoe as the Assistant Resort Manager. My responsibilities are to oversee some of the Resorts largest departments including Engineering, Housekeeping and Transportation. I look forward to seeing you on your next visit to Tahoe!
This week’s featured associate is…
My name is Heather McCoy and I am the Senior Assistant Resort Manger here at The Ridge Tahoe Resorts. I first joined the team back in 2003 with our Financial Service Department. In March of 2005 I took over as the Night Operations Manager overseeing the operations of the Resort during nights and weekends. After just one year in that position I moved on up to the Director of the Spa and Recreation Department. There I spent three years getting to know many of the owners and guests who enjoyed coming to the spa and experiencing many of the activities the Resort has to offer. In February 2008 I was promoted to the Assistant Resort Manager and shortly after, the Senior Assistant Resort Manger where I sit today. As part of my position I directly oversee the Front Desk, Reservations and Spa/Recreation Departments.
One of the most enjoyable aspects of my position would be the opportunities I get to interact with our guests and owners and really get to know them and their families. I truly feel like I know this Resort inside and out, since I have had the opportunity to work in many of the departments, and the pleasure of working with the incredible staff. I look forward to seeing many of you on your next stay here with us and be sure to stop in and say hello!
This week’s featured associate is…
My name is Sam Slack and I am the Vice President and Director of Operations for the Ridge Resorts. I joined the team in 1988 as the Assistant Resort Manager responsible for a number of the departments that ensure that our owners and guests have a wonderful vacation experience. I left the “Ridge” in 1995 to run a resort operation in Northern Arizona. While I was gone I stayed in touch with senior members of the team and jumped at the chance to return to beautiful Lake Tahoe and the Ridge Resorts in 2002.
As you have read in previous posts this is a great place to work. The culture of caring for our customers and our staff goes back to the early days of the Resort and continues stronger than ever today. I spend a good portion of my week walking the property from the main road and recreation facilities to the garages and store rooms as well as the guest rooms. This allows me to see many of our associates on a weekly basis and to interact with so many of our owners and guests. I have to admit that it is very rewarding and humbling to see how the team truly cares about the guest experience.
I also have the good fortune to be very much involved in the long-term refurbishment plan for the Resorts. Since 2003 we have completed significant work in each of the guest rooms. Given the size of the properties each individual guest room building is on a separate cycle and we are very excited about the work to be completed in the next five years. The work includes the scheduled replacement of furnishings and the complete tear out and replacement of 352 kitchens and 662 bath rooms.
Thank you for taking the time to get to know some of us who are fortunate enough to call beautiful Lake Tahoe and the Carson Valley our home. I hope you consider us for your future vacations, and look forward to seeing you as I am out and about this beautiful property.
This week’s featured associate is…
Hello, and greetings from Lake Tahoe! My name is Marlena Boldt, the Director of Resort Sales. I have the pleasure of overseeing our meetings and events department and I am involved in the sales and marketing of our hotel accommodations to travelers around the world. As far as The Ridge is concerned, I’m a baby; I have only been here for a year and a half. However, I am excited to be part of this new family that works so hard to create memorable experiences for our guests.
I’d like to take a minute to blog about all the wonderful families and joyful memories that are created here at The Ridge. As I walk around this beautiful resort every day, I see generations of families making new memories… I see couples holding hands as they walk to play tennis. I see them packing up their cars with coolers and games as the head to the beach. I see parents taking their children out on the Skier Express to try skiing for the very first time and then come back to make snowmen and drink hot chocolate.
But the part that moves me the most is watching all of the brides and grooms who start their lives together here at The Ridge Tahoe. We have over 50 weddings a year in our Garden Terrace. I watch as bright eyed, newly engaged couples come out and visit us for the first time with all their hopes and dreams ahead of them looking for that perfect venue. These couples turn to The Ridge to make their dreams come true. Our staff handles every detail from our great cuisine, to flowers and decorations. We even offer wedding planning service so that every detail is attended to and the couple can focus on sharing their special day with each other, their families, and friends.
I see proud father arrive at their son/daughter’s wedding with smiles on their faces and tears behind their eyes. I see beautifully dressed mothers holding their husband’s hands as they slightly tremble with joy. I see grandparents, sisters, brothers, and best friends light up as the beautiful bride steps into sight for the very first time. I think my favorite person to watch at any wedding is the groom, he looks like his knees are about to buckle when he sees his bride turn the corner and one little tear sneaks out. It is so beautiful to watch all these of warm memories get created each and every day and join two people and two families into one.
If you know anyone who is looking to create an amazing wedding memory and might consider The Ridge, please contact me at firstname.lastname@example.org or 775-588-3553 ext. 4622.
This week’s featured associate is…
Hello my name is Ann Thomsen. I am the Reservations Manager here at the Ridge Resorts. I have been with the Resort for just over four years. I love my job as it gives me the opportunity to meet interesting people from all over the world. Everyone is so friendly, staff and guests alike it’s like one big happy family.
I’ll never forget the first time I saw Lake Tahoe, I thought it was so beautiful, the sun glistening off of the deep blue water surrounded by trees it was and still is an amazing site. Summer is my favorite time of year in Lake Tahoe there are so many activities to enjoy especially here at the resort. For example; guests can swim, rock climb, play tennis or racquet ball, watch a movie in our onsite movie theatre or enjoy a relaxing massage in our full service Elevation Spa.
The Reservations Department is located in the Ridge Tahoe’s main complex in building 11. The Reservations Department is responsible for a wide range of duties including assisting all of our Owners, Members and rental guests with all of their reservation needs. The Reservations Department is open for phone calls from 8am – 6pm Monday – Saturday.
Don’t miss out on all of the Tahoe summer fun, make your reservation today. Contact us at 800-331-1600 or Reservations@Ridge-Resorts.com to check rates and availability.
Hope to see you soon here at the Ridge Resorts!
This weeks’s featured associate is…
Dear Ridge Resort Followers:
My name is Dan Garrison, Senior Vice President & General Manager. I want to first say thank you for your interest in the Ridge Resorts and for taking the time to visit our website & this blog. In this new world of social media we are finding ourselves behind the curve but, we are convinced it is an important arena to be in and certainly the new & popular way for businesses and their customers to share information.
Having grown up, career wise, here at the Ridge starting in 1982 I truly have almost a tainted view of our resort. This has been a 30 year adventure in which I wouldn’t trade away for anything. Starting out in the Transportation department shuttling guests to and from the property and growing from there to my current position I can tell you, however bias, the Ridge Resorts is a special place and more importantly, our people are simply outstanding. Of the 200 plus associates on our team, over 50 of them have been with us for 10 years or longer, many of these have been with us 20 plus years. Watching them and their families grow over the years has been and continues to be one of the single most pleasurable part of the job. While all operations have their moments, what I think makes us highly rated and special is our people who, on the rare occasion, miss the guest expectation and always make things right. Each associate is empowered to do the right thing. We all work together toward a common goal and that is to provide an excellent vacation that meets or exceeds the guest’s vacation experience. We operate with a cruise ship mentality which is to say we strive to provide our owners and guests with a full complement of recreational activities for all ages. From social activities such as our weekly cooking demonstrations, to rock climbing (not wall climbing, although that’s coming soon) but real rock climbing for all age groups, to guided nature hikes, kids club activities, arts and crafts, morning aerobics and stretch classes, billiards, on-site movie theater, basketball, in/outdoor tennis courts, swimming, relaxing in one of 14 hot tubs in the winter while snowflakes fall gently to the surface to organized activities, guided snow shoe hikes in the winter or our skier express lift right on-site providing easy access to and from one of the largest ski resorts in North America, Heavenly Valley Ski Resort. These are just a few examples of the things we provide and at no additional cost to the guest. Our property and our services are simply un-matched; together we create a value that goes above the crowd. Our spacious units provide for a home away from home and we have something for everyone. Our full two bed and two bath units offer a full kitchen facility with everything you’d expect at your own home! All this nestled high atop the ridge in the heart of the great Sierra Nevada’s! Perched some 4,500 feet above the valley floor, we truly are on top of the world. Complementary to all guests is our fresh mountain air, cool summer evenings, our pure water and fresh powder snow in the winter. It’s these things that make us grateful to call the ridge our home. We invite you to join us. It will be our pleasure and honor to serve you.
Enough of that, I apologize, I couldn’t help myself. I hope to see you at the Ridge in the near future. I’m easy to pick out, short, bald and always pleased to see our guests around the property, talk with you, get your feedback, which is always welcomed and always considered a true gift.
Over the past 30 years we have enjoyed serving our owners & guests and we look forward to the next 30 years. I am proud to be a part of this outstanding team and the level of confidence I have in our product is simply without end.
I can be reached anytime via email at email@example.com or via telephone (does anyone use these anymore?) at 775-588-3553 ext. 4000. If I can be of personal service to you, please feel free to call upon me. You have my promise to do all that I can to make your next vacation one full of wonderful memories that last a lifetime.